Additional Details
| Designation |
Client Support Executive |
| Function Area |
CRM |
| Industry |
Logistics |
| Job Type |
Full-time | 10:00am-07:00pm |
| Benefits |
Bonus |
| Posted On |
December 20, 2021 |
| Company |
Private |
| Educational |
ANY |
| Desired Skills |
Customer Service, English, Telecalling, Typing Speed, Customer Service Oriantation, |
| Qualifications |
Graduate |
| Responsibilities |
Resolution of Queries raised from client via mails / calls related to Shipment Life cycle. Arrange bi-monthly review with client focusing on overall Improvement and other issues faced, if any. |
Job Description
Monitoring the Shipment Life cycle from Pick up till Delivery / Returns.
- Resolution of Queries raised from client via mails / calls related to Shipment Life cycle.
- Arrange bi-monthly review with client focusing on overall Improvement and other issues faced, if any.
- Being able to identify the possible issues which may arise and resolving them proactively.
- Act as SPOC for all clients.
- Sharing Weekly MIS, Performance reports focused on Attempts TAT, Delivery TAT , and Delivery %.
- Meeting client expectations and focusing on the increase in Volumes contributing to Company revenue.
- A continuous improvement approach with Problem solving skills are must.
- Decision making abilities with Sound Communication skills are required.
