Additional Details
| Designation |
Hardware Network Administrator |
| Function Area |
IT - Hardware / Telecom / Technical Staff / Support |
| Industry |
Manufacturing Unit |
| Job Type |
Full-time | 10am-7pm |
| Benefits |
Bonus |
| Posted On |
November 3, 2017 |
| Company |
Private |
| Educational |
Computer Graduate |
| Desired Skills |
Hardworking, Record keeping, Network Administrator, |
| Qualifications |
Graduate |
| Responsibilities |
Ensure all issues are properly logged, Prioritize and manage several open issues at one time |
Job Description
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
