Technical Support Engineer Job – City Light, Surat

Annual Salary₹ 100000 - 200000 INR
Experience2 Years - 3 Years
LocationCity Light, Surat, 395007

This Job has been expired!

Additional Details

DesignationHardware Network Administrator
Function AreaIT - Hardware / Telecom / Technical Staff / Support
IndustryManufacturing Unit
Job TypeFull-time | 10am-7pm
BenefitsBonus
Posted OnNovember 3, 2017
CompanyPrivate
EducationalComputer Graduate
Desired SkillsHardworking, Record keeping, Network Administrator,
QualificationsGraduate
ResponsibilitiesEnsure all issues are properly logged, Prioritize and manage several open issues at one time

Job Description

Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time

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