Customer Relationship Executive Job – Vesu, Surat

Additional Details

Job Description

Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Handling Registration Formalities.
Co-coordinating with Engineers and Project Manager with individual customer flat completion.
Responsibilities of handing over keys & possession letter to customers.
The responsibility of taking approval in booking form from Marketing Executive Director.
Making verification call regarding booking form details.
Preparing and sending Welcome Letter to customers.
Sending emails to customers.
Preparing and sending Agreements to customers.
Sending Receipts to customers once the payment received.
Maintaining customers payment structure and details in excel sheet.
Preparing Demand Letters to customers as well as to Bank.