Customer Care Executive Job – Saroli, Surat

Annual Salary	₹ 100000 - 150000 INR
Experience	1 Year - 2 Years
Location	Saroli, Surat, 395010

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Additional Details

Designation	Customer Care Executive
Function Area	Customer Service
Industry	Textiles/ Garments/ Accessories Tyres
Job Type	Full-time \| 10am-7pm
Benefits	Bonus
Posted On	March 28, 2018
Company	Sm Clothing
Educational	Any
Desired Skills	Good Communication Skills, MS Office, Excel, Follow Up Skill, Customer Focus, Mail Drafting, Daily Reporting,
Qualifications	Graduate
Responsibilities	Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Identify and assess customers’ needs to achieve satisfaction

Job Description

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas