Customer Care Executive Job – Udhna, Surat
|Annual Salary||₹ 180000 - 240000 INR|
|Experience||2 Years - 4 Years|
|Location||Udhna, Surat, 395002|
|Designation||Customer Care Executive|
|Function Area||Customer Service|
|Job Type||Full-time | 08:00pm-08:00am|
|Benefits||Based On Performance|
|Posted On||October 15, 2020|
|Desired Skills||Training, Problem Solving, Communication, Coordination, Maintain Day Book, Time Keeping,|
|Responsibilities||Respond to customer service issues in a timely manner.|
Handle day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.