BPO Executive Job – Vesu, Surat

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Annual Salary ₹ 100000 - 200000 INR
Experience Fresher - Fresher
Location Vesu, Surat, 395007
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Additional Details

Designation BPO Executive
Function Area BPO / KPO
Industry Consulting Firm
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On January 24, 2018
Company Pacific consultancy services
Educational Computer Graduate
Desired Skills Good Communication Skills, Fluent English, Presentable, Record keeping, Customer Calling, Telecalling,
Qualifications Graduate
Responsibilities Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call centre database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level

Job Description

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

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