BPO Executive Job – New Citylight Road, Surat

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Annual Salary ₹ 150000 - 200000 INR
Experience Fresher - 1 Year
Location New Citylight Road, Surat, 395007
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Additional Details

Designation BPO Executive
Function Area Telecom
Industry BPO/ ITES
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On December 4, 2018
Company Pacific Consultancy Services
Educational BBA, Bcom,
Desired Skills Fluent English, Good Communcations Skills, Client Servicing, CRM, Research, Customer Support, Telecalling, Telemarketing,
Qualifications Graduate
Responsibilities Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices

Job Description

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types

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