BPO Executive Job – New Citylight Road, Surat
Annual Salary | ₹ 150000 - 200000 INR |
Experience | Fresher - 1 Year |
Location | New Citylight Road, Surat, 395007 |
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Additional Details
Designation | BPO Executive |
Function Area | Telecom |
Industry | BPO/ ITES |
Job Type | Full-time | 10am-7pm |
Benefits | Bonus |
Posted On | December 4, 2018 |
Company | Pacific Consultancy Services |
Educational | BBA, Bcom, |
Desired Skills | Fluent English, Good Communcations Skills, Client Servicing, CRM, Research, Customer Support, Telecalling, Telemarketing, |
Qualifications | Graduate |
Responsibilities | Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices |
Job Description
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
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