BPO Executive Job – Majura Gate, Surat

Annual Salary	₹ 100000 - 150000 INR
Experience	1 Year - 2 Years
Location	Majura Gate, Surat, 395002

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Additional Details

Designation	BPO Executive
Function Area	BPO / KPO
Industry	Consulting Firm
Job Type	Full-time \| 10am-7pm
Benefits	Bonus
Posted On	January 8, 2018
Company	Confidential
Educational	BBA
Desired Skills	Clients Service, Good Communication Skills, Mail Drafting, sales calls, Customer Calling, Research, Record keeping, Customer Support,
Qualifications	Graduate
Responsibilities	Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise

Job Description

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively