Customer Support Executives Job – Vesu, Surat

Annual Salary₹ 100000 - 299999 INR
Experience1 Year -
LocationVesu, Surat, 395007

This Job has been expired!

Additional Details

DesignationCustomer Support Executives
Function Area
IndustryIT-Software/ Software Services
Job TypeFull-time | 10am-7pm
BenefitsBonus
Posted OnFebruary 9, 2018
CompanyNidhi Infocomm
EducationalComputer Graduate
Desired SkillsGood Communication Skills, Fluent English, Clients Service,
QualificationsGraduate
ResponsibilitiesProvide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

Job Description

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies