Customer Service Agent – Nanpura, Surat
Annual Salary | ₹ 180000 - 300000 INR |
Experience | 2 Years - 4 Years |
Location | Nanpura, Surat, 395001 |
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Additional Details
Designation | Customer Service Agent |
Function Area | Customer Service |
Industry | IT - Software Services |
Job Type | Full-time | 10:00am-07:00pm |
Benefits | Based On Performance |
Posted On | July 30, 2021 |
Company | Private |
Educational | ANY |
Desired Skills | Problem Solving, Communication Skills, Customer Service, Customer, |
Qualifications | Graduate |
Responsibilities | • Play an integral part in generating new sales that will turn into long-lasting relationships. • Acquire a thorough understanding of key vendor needs and requirements. |
Job Description
Job location - Mumbai
Develop trust relationships with major vendors to ensure they do not turn to competition.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Acquire a thorough understanding of key vendor needs and requirements.
• Expand the relationships with existing vendors by continuously proposing solutions that meet their objectives.
• Keep record of order issues and workable solution provided.
• Serve as the link of communication between key vendors and internal teams.
• Provide assistance for customer orders, account statuses and relevant problems.
• Provide data and guides to help the sales team.
• Liaise with different shipping partners & internal account managers to develop specific support strategies.
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
• Suggest improvements.
• Helping via ticket, mail and calls to Vendors and customers and provide best support to sales team for Retention of vendors who get associated with Ship Delight Serivces