Customer Service Agent Job – Althan, Surat

Annual Salary ₹ 180000 - 240000 INR
Experience Fresher - 1 Year
Location Althan, Surat, 395017
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Additional Details

Designation Customer Service Agent
Function Area Customer Service
Industry Hotels / Restaurants
Job Type Full-time | 10:00am-07:00pm
Benefits Based On Performance
Posted On April 24, 2021
Company Private
Educational ANY
Desired Skills Problem Solving, Communication Skills, Customer Care, Customer Service, Cuatomer Care,
Qualifications Graduate
Responsibilities - Answer and address incoming phone calls in a timely and polite manner - Clearly determine the purpose of the call. Efficiently manage multiple phone calls. - Deal with queries and provide correct information -Take reservations

Job Description

Job Tile: Customer Service Agent For U.S. Based Hotels
-->Job Duties and Responsibilities
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call. Efficiently manage multiple phone calls.
- Deal with queries and provide correct information
-Take reservations
-Handle modifications or cancellations of existing reservations
- Handle and resolve guest complaints
- Be able to answer any questions relevant to guest's reservation, hotel amenities, driving directions,
area information, billing questions, etc
·-Take and deliver messages accurately and completely.
-Virtual check in/check out.
-Co ordinating with the ground staff of the Hotel.
-->Qualifications
-High school diploma
- Experience in Hospitality Industry
- knowledge of administrative and clerical procedures
- knowledge of computers and relevant software applications
- knowledge of customer service principles and practices
- Be able to work overnight
Skills
- Strong Verbal and Written communication skills (English)
- Active listener
-Professional personal presentation
- Customer service oriented
-Organized
- Stress tolerance
-Show Initiative
- Problem solver
Available shifts : 4:30pm to 12:30 am and 12:30 am to 8:30 am and 8:30 am to 4:30 pm
Location : Althan
Salary :15k to 20k
Freshers may also apply

Male Rotation Shift
Female - Day Shift

Contact person : Bhavik sir
Contact No:- 98796 38380
Share CV Via Email - [email protected]
Communication must be done through Email

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