Customer Care Executive Job – Udhna, Surat

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Annual Salary ₹ 180000 - 240000 INR
Experience 2 Years - 4 Years
Location Udhna, Surat, 395002
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Additional Details

Designation Customer Care Executive
Function Area Customer Service
Industry Ecommerce
Job Type Full-time | 08:00pm-08:00am
Benefits Based On Performance
Posted On October 15, 2020
Company Private
Educational ANY
Desired Skills Training, Problem Solving, Communication, Coordination, Maintain Day Book, Time Keeping,
Qualifications Graduate
Responsibilities Respond to customer service issues in a timely manner.

Job Description

Handle day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.

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