Call centre Manager – Ghod Dod Road, Surat

Annual Salary ₹ 300000 - 480000 INR
Experience 2 Years - 3 Years
Location , Surat, 395007
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Additional Details

Designation Call centre Manager
Function Area Top Management
Industry Ecommerce
Job Type Full-time | 10:00am-07:00pm
Benefits Bonus
Posted On October 16, 2021
Company Private
Educational B.com M.com
Desired Skills MS Office, Computer, English, Management, Telecalling, Customer Calling,
Qualifications Graduate
Responsibilities Create a task list for the call center daily activities and ensure they are achieved. • Ensure the resources are used to produce optimal results. • Monitor the performance of the call center and regularly provide feedback.

Job Description

Experience of BPO/ Call center is Must
Someone who has worked with professional work culture
Should have experience of handling 40-50 Team Members
Proficient with MS Office and Call Centre software programs.
Strong ability to budget and perform financial analysis.
Strong problem-solving ability and analytical skill.
Excellent multitasking, time management, and leadership skills.

Roles and Responsibility:
• Create a task list for the call center daily activities and ensure they are achieved.
• Ensure the resources are used to produce optimal results.
• Monitor the performance of the call center and regularly provide feedback.
• Collect data and statistics at regular intervals (weekly, monthly and annually) and analyze them to improve performances.
• Provide training and orientation for the recruits to provide high-quality customer service.
• Oversee the budget plans and track expenses of the call center.
• Assess performances with metrics like calls left waiting, calls missed, etc.
• Prepare performance reports and report any issue to the management.