Call centre Manager – Ghod Dod Road, Surat
| Annual Salary | ₹ 300000 - 480000 INR |
| Experience | 2 Years - 3 Years |
| Location | Ghod Dod Road, Surat, 395007 |
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Additional Details
| Designation | Call centre Manager |
| Function Area | Top Management |
| Industry | Ecommerce |
| Job Type | Full-time | 10:00am-07:00pm |
| Benefits | Bonus |
| Posted On | October 16, 2021 |
| Company | Private |
| Educational | B.com M.com |
| Desired Skills | MS Office, Computer, English, Management, Telecalling, Customer Calling, |
| Qualifications | Graduate |
| Responsibilities | Create a task list for the call center daily activities and ensure they are achieved. • Ensure the resources are used to produce optimal results. • Monitor the performance of the call center and regularly provide feedback. |
Job Description
Experience of BPO/ Call center is Must
Someone who has worked with professional work culture
Should have experience of handling 40-50 Team Members
Proficient with MS Office and Call Centre software programs.
Strong ability to budget and perform financial analysis.
Strong problem-solving ability and analytical skill.
Excellent multitasking, time management, and leadership skills.
Roles and Responsibility:
• Create a task list for the call center daily activities and ensure they are achieved.
• Ensure the resources are used to produce optimal results.
• Monitor the performance of the call center and regularly provide feedback.
• Collect data and statistics at regular intervals (weekly, monthly and annually) and analyze them to improve performances.
• Provide training and orientation for the recruits to provide high-quality customer service.
• Oversee the budget plans and track expenses of the call center.
• Assess performances with metrics like calls left waiting, calls missed, etc.
• Prepare performance reports and report any issue to the management.