BPO Executive Job – Majura Gate, Surat

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Annual Salary ₹ 100000 - 200000 INR
Experience Fresher - Fresher
Location Majura Gate, Surat, 395001
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Additional Details

Designation BPO Executive
Function Area BPO / KPO
Industry BPO/ ITES
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On February 19, 2018
Company Patron Management Services Pvt. Ltd
Educational Computer Graduate
Desired Skills Fluent English, Good Communication Skills, Follow Up Skill, Customer Service, Research,
Qualifications Graduate
Responsibilities Manage and resolve customer complaints Provide customers with product and service information Enter new customer information into system Update existing customer information

Job Description

Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating

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