Back Office Executive Job – Udhna, Surat

Annual Salary	₹ 100000 - 180000 INR
Experience	1 Year - 2 Years
Location	Udhna, Surat, 394210

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Additional Details

Designation	Back Office Executive
Function Area	Admin
Industry	Consumer Durables
Job Type	Full-time \| 10am-7pm
Benefits	Bonus
Posted On	December 17, 2018
Company	Soni Gems
Educational	10th pass, any
Desired Skills	MS Office, Ms excel, Good Communcations Skills, Customer Support, Customer Satisfaction, Follow Up Skill,
Qualifications	Graduate
Responsibilities	Strong interpersonal skills. Must be able to negotiate and problem-solve. Strong oral and written communication skills.

Job Description

Responding to the emails of the customers regarding various queries and complaints.
Coordinating with different internal departments to get the complaint resolved on priority basis.
Calling customers to confirm if satisfied with resolution provided or not and closing the complaint.
Providing floor support on critical queries and assisting quality team.
Preference will be given to those who are from Telecom Process & Telecom Companies.
Would be responsible to enter the data smarty and accurately
Would be responsible for maintaining the accurate reports.
Proficient in programs including PowerPoint, MS Office, and Excel.