Service Engineer – Katargam, Surat

Additional Details

Job Description

The person aspiring to work as Application & Service Engineer should expect to perform the responsibilities, duties, and tasks given in the following job description example:
• The person must aware about medical industry and having good knowledge of medical equipment’s like. Mechanical ventilator, etc.
• Ensure that the company’s customer database (Application) is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed.
• Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied.
• Assess hardware and software malfunctions by means of diagnostic tools and customer input through phone, company visits.
• Service standard of the company is strictly adhered to by every customer.
• Respond to inquiries and queries from customers and provide a thorough and speedy resolve.
• Handle complicated and unresolved issues from less experienced personnel.
• Develop strategies and plans for customer support.
• Manage all administrative operations including preparation of quotations, purchase orders, Odoo (ERP) Software and application, time sheets, expense sheets, stock list, etc.
• Offers advice on the incorporation of technology in current and planned customer support strategies of the organization.
• Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment.
• Responsible for Customer feedback by telephone or executive visit.
• Health checkup plans needs to follow & proper planning considering the current load of service engineer.
• Responsible for all service backend work includes engineer allocation, PI, payment follow ups etc.
• Ensure failed parts return to DRC for further analysis.
• Ensure smooth return process of machine gone without on sale notice.
• Special assignments on time to time basis as per management requirement.
• Provide exceptional customer service on an engineering level for Ventilators.
• In case of a necessary hands-on repair of equipment, schedule field service techs and coordinate mission to ensure our customers receive premium service.
• Write comprehensive reports on open and solved cases to ensure customer satisfaction and lessons learned for co-workers.
• When needed, provide onsite training to customers for operation and/or repair of machines.
• Work as required with minimal supervision in compliance with all safety requirements.
• Also need to visit hospital’s (COVID wards) for ventilator Service and demonstration to the doctor’s/staff/Bio Medical engineer
SALARY : 10 ,000 - 15,000
NO BAR FOR RIGHT CANDIDATE .