Service Advisor Job – Udhna, Surat

Annual Salary ₹ 200000 - 300000 INR
Experience 2 Years - 3 Years
Location Udhna, Surat, 394210
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Additional Details

Designation Service Advisor
Function Area Sales / BD
Industry Auto/ Auto Ancillary
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On May 28, 2018
Company Navjivan Motor Pvt Ltd
Educational Computer Graduate
Desired Skills Handling Clients, Clients Service, Customer Support,
Qualifications Graduate
Responsibilities Acts as an advocate for clients when communicating vehicle problems and needs to repair department Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner

Job Description

Communicates with clients about vehicle problems, insurance questions, and warranty issues
Maintains positive relationships with clients to ensure repeat and return customers
Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available
Answers customer questions about services, including when to expect vehicle repairs
Displays extensive knowledge about products and services
Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction
Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time
Acts as an advocate for clients when communicating vehicle problems and needs to repair department
Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner

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