Desktop Support Engineer Job – Alkapuri, Vadodara

Annual Salary₹ 200000 - 300000 INR
Experience1 Year -
LocationAlkapuri, Vadodara, 390007

This Job has been expired!

Additional Details

DesignationDesktop Support Engineer
Function Area
IndustryEducation/ Teaching/ Training
Job TypeFull-time | 10am-7pm
BenefitsBonus
Posted OnFebruary 3, 2018
CompanyFlashback Securities
EducationalComputer Graduate
Desired SkillsTroubleshoot, Clients Service, Network Administrator,
QualificationsGraduate
ResponsibilitiesRecord technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional

Job Description

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals