Desktop Support Engineer Job – Alkapuri, Vadodara

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Annual Salary ₹ 200000 - 300000 INR
Experience 1 Year - Fresher
Location Alkapuri, Vadodara, 390007
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Additional Details

Designation Desktop Support Engineer
Function Area Accounts
Industry Education/ Teaching/ Training
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On September 24, 2021
Company Flashback Securities
Educational Computer Graduate
Desired Skills Troubleshoot, Clients Service, Network Administrator,
Qualifications Graduate
Responsibilities Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional

Job Description

Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals