Customer Service Specialist – Mumbai, Mumbai

Additional Details

Job Description

Need RapNet Customer Service Specialist
Responsibilities
• Help the support team with solving customer issues worldwide
• Resolve technical issues through research, log analysis, issue reproduction, and
troubleshooting
• Act as a focal point between customer service, engineering and product teams, including
analysing technical issues and forwarding them to the relevant staff
• Open bugs and follow the fix process to completion
• Establish close relationships with partners to implement RapNet services into their systems
• Explain technical issues to a variety of audiences
• Perform manual testing (QA) as needed
• Develop and review content for RapNet’ s technical knowledge base
• Will be handling domestic and international clients over the phone and chat platforms
• Ability to give client presentations and trainings in person or remote support

Requirements:
• Mother-tongue level English, Hindi excellent verbal communication skills
• 2 years of experience as a Tier-2 support agent or equivalent
• Technical skills, including guiding customers through technical processes
• Proven project and time management skills, highly analytical and a problem solver
• Team player with a high level of integrity
• Experience with Salesforce – Advantage