Customer Service Specialist – Mumbai, Mumbai

Annual Salary ₹ 00000000 - 600000 INR
Experience 3 Years - 5 Years
Location Mumbai, , 400051
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Additional Details

Designation Customer Service Specialist
Function Area Customer Service
Job Type Full-time | 10am-7pm
Posted On October 13, 2022
Company Private
Educational Any
Desired Skills
Qualifications Graduate
Responsibilities As Customer Service Specialist

Job Description

Need RapNet Customer Service Specialist
• Help the support team with solving customer issues worldwide
• Resolve technical issues through research, log analysis, issue reproduction, and
• Act as a focal point between customer service, engineering and product teams, including
analysing technical issues and forwarding them to the relevant staff
• Open bugs and follow the fix process to completion
• Establish close relationships with partners to implement RapNet services into their systems
• Explain technical issues to a variety of audiences
• Perform manual testing (QA) as needed
• Develop and review content for RapNet’ s technical knowledge base
• Will be handling domestic and international clients over the phone and chat platforms
• Ability to give client presentations and trainings in person or remote support

• Mother-tongue level English, Hindi excellent verbal communication skills
• 2 years of experience as a Tier-2 support agent or equivalent
• Technical skills, including guiding customers through technical processes
• Proven project and time management skills, highly analytical and a problem solver
• Team player with a high level of integrity
• Experience with Salesforce – Advantage