Customer Service Representative Job – Udhna, Surat

Annual Salary ₹ 100000 - 200000 INR
Experience 1 Year - Fresher
Location , Surat, 394210
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Additional Details

Designation Customer Service Executive
Function Area Accounts
Industry Consulting Firm
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On September 28, 2021
Company Private
Educational Computer Graduate
Desired Skills Admin, Good Communication Skills, Excel,
Qualifications Graduate
Responsibilities Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives.

Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

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