Customer Service Representative Job – Udhna, Surat

Annual Salary₹ 100000 - 200000 INR
Experience1 Year -
LocationUdhna, Surat, 394210

This Job has been expired!

Additional Details

DesignationCustomer Service Executive
Function Area
IndustryConsulting Firm
Job TypeFull-time | 10am-7pm
BenefitsBonus
Posted OnDecember 20, 2017
Company
EducationalComputer Graduate
Desired SkillsAdmin, Good Communication Skills, Excel,
QualificationsGraduate
ResponsibilitiesCommunicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives.

Job Description

Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

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