Customer Care Executive Job – Umarwada, Surat

Annual Salary ₹ 100000 - 200000 INR
Experience 1 Year - 2 Years
Location Umarwada , Surat, 395010
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Additional Details

Designation Customer Care Executive
Function Area CSR & Sustainability
Industry Industrial Products/ Heavy Machinery
Job Type Full-time | 10am-7pm
Benefits Bonus
Posted On May 1, 2018
Company Royal Gold Dragon
Educational Computer Graduate
Desired Skills Good Communication Skills, Presentable, MS Office,
Qualifications Graduate
Responsibilities Opens customer accounts by recording account information. Maintains customer records by updating account information.

Job Description

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

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