Customer Care Executive Job – Saroli, Surat
Annual Salary | ₹ 100000 - 150000 INR |
Experience | 1 Year - 2 Years |
Location | Saroli, Surat, 395010 |
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Additional Details
Designation | Customer Care Executive |
Function Area | Customer Service |
Industry | Textiles/ Garments/ Accessories Tyres |
Job Type | Full-time | 10am-7pm |
Benefits | Bonus |
Posted On | March 28, 2018 |
Company | Sm Clothing |
Educational | Any |
Desired Skills | Good Communication Skills, MS Office, Excel, Follow Up Skill, Customer Focus, Mail Drafting, Daily Reporting, |
Qualifications | Graduate |
Responsibilities | Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Identify and assess customers’ needs to achieve satisfaction |
Job Description
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
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