Customer Care Executive Job – Khatodara, Surat
|Annual Salary||₹ 120000 - 240000 INR|
|Experience||1 Year - 2 Years|
|Location||Khatodara, Surat, 395002|
|Designation||Customer Care Executive|
|Function Area||Customer Service|
|Industry||Textile / Garments|
|Job Type||Full-time | 09:00am-06:00pm|
|Benefits||Based On Performance|
|Posted On||August 10, 2020|
|Desired Skills||Problem Solving, Coordination, Customer Service, Customer Support, Team Management, Maintain Day Book,|
|Responsibilities||Handle day-to-day operations in the customer service department.|
• Handle day-to-day operations in the customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Stay informed on the latest industry techniques and methods.
Office time: 9:00 am to 6:00 pm