CRM – Ring road, Surat

Additional Details

Job Description

Job Overview: A Customer Relationship Management oversees the client relationship team and ensures they nurture long-term relationships. CRM Responsibilities include using CRM programs and CRM tools, resolving escalated client issues, and ensuring customers are aware of new and existing company products.
Responsibilities and Duties:
• Keep contact information up to date
• Set tasks and reminders for follow-up with contacts
• Creates and builds workflows for faster task and contact management
• Identify bundling and upsell opportunities for current customers
• Manage support contacts for individual accounts
• Identify power users or high-value customers for special deals
• Building and maintaining profitable relationships with key customers
• Keeping customers updated on the latest products in order to increase sales.
• Resolving customer complaints quickly and efficiently.
• Resolve customer complaints quickly and efficiently.
Requirements & Skills:
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focussed on customer satisfaction.