Call Center Manager – Udhna, Surat
Annual Salary | ₹ 400000 - 600000 INR |
Experience | 4 Years - 6 Years |
Location | Udhna, Surat, 394010 |
Allowed: pdf, doc or docx. Max: 2MB
Allowed: pdf, doc or docx. Max: 2MB
{{msg}}
Additional Details
Designation | Call Center Manager |
Function Area | Operations |
Industry | BPO |
Job Type | Full-time | 10:00am-07:00pm |
Benefits | Bonus |
Posted On | September 8, 2021 |
Company | Private |
Educational | Bca, BBE, BE, B.com |
Desired Skills | Call Center, Reporting, Team Handling, Telecalling, Business Process Improvement, Customer Calling, |
Qualifications | Post Graduate |
Responsibilities | Call center Manager, Create a task list for the call center daily activities and ensure they are achieved. |
Job Description
Experience of BPO/ Call center is Must
Someone who has worked with professional work culture
Should have experience of handling 40-50 Team Members
Proficient with MS Office and Call Centre software programs.
Strong ability to budget and perform financial analysis.
Strong problem-solving ability and analytical skill.
Excellent multitasking, time management, and leadership skills.
Roles and Responsibility:
• Create a task list for the call center daily activities and ensure they are achieved.
• Ensure the resources are used to produce optimal results.
• Monitor the performance of the call center and regularly provide feedback.
• Collect data and statistics at regular intervals (weekly, monthly and annually) and analyze them to improve performances.
• Provide training and orientation for the recruits to provide high-quality customer service.
• Oversee the budget plans and track expenses of the call center.
• Assess performances with metrics like calls left waiting, calls missed, etc.
• Prepare performance reports and report any issue to the management.