Call Center Manager – Udhna, Surat

Annual Salary ₹ 400000 - 600000 INR
Experience 4 Years - 6 Years
Location Udhna, Surat, 394010
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Additional Details

Designation Call Center Manager
Function Area Operations
Industry BPO
Job Type Full-time | 10:00am-07:00pm
Benefits Bonus
Posted On September 8, 2021
Company Private
Educational Bca, BBE, BE, B.com
Desired Skills Call Center, Reporting, Team Handling, Telecalling, Business Process Improvement, Customer Calling,
Qualifications Post Graduate
Responsibilities Create a task list for the call center daily activities and ensure they are achieved.

Job Description

Experience of BPO/ Call center is Must
Someone who has worked with professional work culture
Should have experience of handling 40-50 Team Members
Proficient with MS Office and Call Centre software programs.
Strong ability to budget and perform financial analysis.
Strong problem-solving ability and analytical skill.
Excellent multitasking, time management, and leadership skills.

Roles and Responsibility:
• Create a task list for the call center daily activities and ensure they are achieved.
• Ensure the resources are used to produce optimal results.
• Monitor the performance of the call center and regularly provide feedback.
• Collect data and statistics at regular intervals (weekly, monthly and annually) and analyze them to improve performances.
• Provide training and orientation for the recruits to provide high-quality customer service.
• Oversee the budget plans and track expenses of the call center.
• Assess performances with metrics like calls left waiting, calls missed, etc.
• Prepare performance reports and report any issue to the management.