Desktop Support Engineer Job – Vesu, Surat

Annual Salary ₹ 240000 - 300000 INR
Experience 2 Years - 3 Years
Location Vesu, Surat, 395004
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Additional Details

Designation Desktop Support Engineer
Function Area Internet Technologies
Industry Telecom / ISP
Job Type Full-time | 10am-07pm
Benefits Good troubleshooting skills
Posted On September 28, 2018
Company Ishan netsole pvt ltd
Educational B. Com
Desired Skills Installation, Troubleshooting, softwere, ISP level device confirgtation, Documentation, Reporting, Field work, Record keeping, Follow Up Skill,
Qualifications Graduate
Responsibilities Report customer feedback and potential product requests Help create technical documentation and manuals

Job Description

Field support engineer, area manager,
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals