Customer Service Representative Job – Althan, Surat

Annual Salary ₹ 200000 - 300000 INR
Experience 1 Year - 2 Years
Location Althan, Surat, 395017
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Additional Details

Designation Customer Service Representative
Function Area Customer Service
Industry Hotels / Restaurants
Job Type Full-time | 10:00am-07:00pm
Benefits Bonus
Posted On August 21, 2021
Company Private
Educational ADCA, IT Diploma, Tally, BBe,
Desired Skills Content Writer, Data Analysis, Tally ERP, Typing, Customer Calling, Sales Entry,
Qualifications 12th Pass
Responsibilities manage multiple phone calls, Handle modifications or cancellations, Handle and resolve guest complaints

Job Description

Job Tile: Customer Service Agent For U.S. Based Hotels
-->Job Duties and Responsibilities

Answer and address incoming phone calls in a timely and polite manner
Clearly determine the purpose of the call. Efficiently manage multiple phone calls.
Deal with queries and provide correct information
-Take reservations
-Handle modifications or cancellations of existing reservations
Handle and resolve guest complaints
Be able to answer any questions relevant to guest's reservation, hotel amenities, driving directions,
area information, billing questions, etc
·-Take and deliver messages accurately and completely.
-Virtual check in/check out.
-Co ordinating with the ground staff of the Hotel.
-High school diploma
Experience in Hospitality Industry
knowledge of administrative and clerical procedures
knowledge of computers and relevant software applications
knowledge of customer service principles and practices
Be able to work overnight
Strong Verbal and Written communication skills (English)
Active listener
-Professional personal presentation
Customer service oriented
Stress tolerance
-Show Initiative
Problem solver
Available shifts : 4:30pm to 12:30 am and 12:30 am to 8:30 am and 8:30 am to 4:30 pm
Location : Althan
Salary :15k to 20k
Freshers may also apply
Male Rotation Shift
Female - Day Shift

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