Customer Service Agent – Nanpura, Surat

Annual Salary ₹ 180000 - 300000 INR
Experience 2 Years - 4 Years
Location Nanpura, Surat, 395001
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Additional Details

Designation Customer Service Agent
Function Area Customer Service
Industry IT - Software Services
Job Type Full-time | 10:00am-07:00pm
Benefits Based On Performance
Posted On July 30, 2021
Company Private
Educational ANY
Desired Skills Problem Solving, Communication Skills, Customer Service, Customer,
Qualifications Graduate
Responsibilities • Play an integral part in generating new sales that will turn into long-lasting relationships. • Acquire a thorough understanding of key vendor needs and requirements.

Job Description

Job location - Mumbai

Develop trust relationships with major vendors to ensure they do not turn to competition.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Acquire a thorough understanding of key vendor needs and requirements.
• Expand the relationships with existing vendors by continuously proposing solutions that meet their objectives.
• Keep record of order issues and workable solution provided.
• Serve as the link of communication between key vendors and internal teams.
• Provide assistance for customer orders, account statuses and relevant problems.
• Provide data and guides to help the sales team.
• Liaise with different shipping partners & internal account managers to develop specific support strategies.
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
• Suggest improvements.
• Helping via ticket, mail and calls to Vendors and customers and provide best support to sales team for Retention of vendors who get associated with Ship Delight Serivces

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