Customer Relationship Manager – Sachin, Surat

Annual Salary	₹ 240000 - 300000 INR
Experience	3 Years - 4 Years
Location	Sachin, Surat, 394230

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Additional Details

Designation	Customer Relationship Manager
Function Area	Customer Service
Industry	Textiles
Job Type	Full-time \| 10:00am-07:00pm
Benefits	Based On Performance
Posted On	September 18, 2021
Company	Private
Educational	ANY
Desired Skills	Problem Solving, Client Servicing, Communication, Coordination, Management,
Qualifications	Graduate
Responsibilities	Interactive participation and effective communication at all stages with designers &clients

Job Description

POSITOION /JOB TITLE :-- CRM
DESIGNATION :-AST.MANGER/MANAGER/ SR.MANAGER
REPORTING TO :- DIRECTOR
LOCATION :- SACHIN

SCOPE:-
Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales

DUTIES AND RESPONSIBILITIES

• Interactive participation and effective communication at all stages with designers &clients
• To develop all types of samples such as Proto fit, fit sample, photo shoot sample, sales man sample, size setsetc.
• Preparing internal order sheets like costing sheet, booking sheetetc.
• Getting approvals on Sample decoding of design provided by customer or booked by sales team
• Advising & assisting production & qualitydepartment
• Giving shipping instructions & followingshipment
• Executing orders by creating fabric flows and attainingthem.
• Maintaining records of SO & productdetails
• Taking timely feedbacks from clients on sampling and providing itto the concerneddepartment.
• Coordinating production at factories to ensure timely deliveryfor profitability of thecustomer
• Coordinating with various departments of the company forensuring smooth seamless flow ofinformation
• Interactive participation at the product development stagewith designers &clients
• Checking production and qualitystandards
• Handling all clients queries and replying tothem.
• Executing orders by following up with production team on fabric flows and attainingthem.
• Coordinating with sampling department and managingsamples.
• Taking care of new developments & processingthem
• Taking timely feedbacks from clients on sampling and providing itto the concerneddepartment.
• Coordinating production at factories to ensure timely deliveryfor profitability of thecustomer
• Checking production and qualitystandards
• Coordinating with various departments of the company forensuring smooth seamless flow ofinformation
• Filing ofrecords
• Managing Inter & Intra departmentalcoordination
• Providing timely updates to the management